Here we have tried to collect all the information you might need. If you have a question that you can't find the answer to here - please get in touch!
Terms and Conditions/FAQ
When you place your order, you simultaneously accept these terms and conditions.
Orders
You must be over 18 years of age to shop with us.
Delivery
We usually pack and post all orders within 1-3 business days, but during the summer we ship within 5 business days. During weekends, holidays, illness, etc., delivery times may rarely be longer. Please let us know if you need your items by a certain date, and we will try to accommodate it.
Standard credit checks without a copy of the credit report are carried out.
Shipping
We ship our shipments with Postnord or Schenker. For corporate customers and customers outside Sweden, actual shipping fees will apply.
For larger shipments (with large volumes or total weight of over 2 kg), we will send your package with Schenker.
If you enter the wrong address and we have to send the package twice, we will invoice you an extra 59 SEK in shipping fees, so check carefully to make sure the address is correct.
If you choose to cancel the package or not pick up the package, you will need to pay all shipping fees as well as a handling fee of SEK 79 to cover our expenses in handling and shipping your order.
When returning, you are responsible for the shipping back to us. When exchanging, you are also responsible for the shipping back to us, but we will offer new shipping back to you. If you want to exchange items that are on sale, you are responsible for all shipping.
Order confirmation
You will receive an automatic order confirmation to your specified email address shortly after you have placed your order. If you have entered an incorrect email address, you will of course not receive a confirmation. In this case, please contact us and we will email you a confirmation manually. To ensure that everything works as smoothly as possible, please double-check that you have entered the correct email address.
Prices
All prices are in Swedish kronor and include VAT. We reserve the right to make any pricing errors. In such cases, we will notify you before your products are shipped.
Discount codes
Sometimes we have discount codes that can give you a certain discount and they are there to be used. However, if you forget to enter the code, we will not be able to apply it afterwards.
Customer information
We of course do not sell your data on, but it is handled according to GDPR and accounting rules and is only saved in our systems. Of course, just get in touch if you want to edit or delete information about you in our systems.
Payment
We are connected to Klarna Checkout, a safe and secure payment option that gives you great freedom to choose how you want to pay. First, you complete your order at the checkout, then you choose whether you want to pay by invoice, card, account, Swish or via your internet bank. Simple and convenient! Click here if you want to read Klarna's more detailed information >>
You can also pay with Shopify Payments at checkout.
Corporate customers pay by invoice. If you fail to pay your invoice, we will send you a reminder with a late fee of SEK 60. If you have not paid after two reminders, we will forward the matter to debt collection. If you, as a corporate customer, have missed this and have chosen another payment method, we can change your order so that it becomes an invoice.
If you place your order with invoice as the payment method without being a church or company (or appear to be an untrustworthy company when we check you out) you will be required to pay for the purchase in advance via invoice or Swish. If we have not worked with you or your company before, we practice advance payment the first three times.
Right of withdrawal
With us you have a 30-day right of withdrawal. The item must be in its original condition and must be sent together with information about who is sending it back with the order number stated. We would like you to contact us when returning, so we can keep an eye on it and adjust your purchase as soon as we have the return with us.
According to the Distance Selling Act, unfortunately there is no right of return for food, i.e. everything under the Edible tab. There is no right of withdrawal when ordering food.
If you have made a special order adapted for you (special printing on garments, buttons, magnets, name tags, handmade jewelry, etc.), it is classified as a custom item and the right of withdrawal does not apply in these cases. In the case of special orders, we have the right to refuse texts with inappropriate language or messages that clash with or plagiarize our other products.
When returning, you are responsible for the shipping back to us. When exchanging, you are also responsible for the shipping back to us, but we are responsible for the new shipping back to you. If you want to exchange items that are on sale, you are responsible for all shipping.
You send the return to
Me & My House Store
c/o Jobbex 3PL
Formgatan 4
641 39 KATRINEHOLM
Plagiarism
Here's a boring and apparently necessary point of information for obvious reasons: It is not allowed to steal our design and make your own versions of it, regardless of whether it is for private use or for sale. That kind of thing makes us SO sad, so skip it, please. If you come across something - on social media, for example - that looks like plagiarism, we would be grateful if you would tell us.
And, for the aforementioned reason: You are also not allowed to copy our texts - this one, for example.
Complaint
If an item is faulty or damaged, please let us know as soon as you can and we will look into it. Please send us pictures, it helps and makes everything a little faster.
Force majeure
meandmyhousestore.com is not responsible for damage, delays, etc. in the event of legal action, war, strike, lockout, boycott, blockade, extreme natural conditions or disaster, government action, customs laws or other similar - and hopefully rare - events.
Suspected fraud is reported to the police.
We follow the Distance Selling Act and hope you will feel completely safe and secure with us. If you have any questions, just get in touch, we are extremely nice!
We reserve the right to make any incorrect keystrokes on this page and in the article descriptions. Please let us know if you find anything wrong!
For customers in Norway
We comply with the E-commerce Act .
Customs and VAT
meandmyhousestore.com is a Swedish company and the goods are shipped from Sweden and therefore customs and VAT fees are added as follows:
- Shipments with a value (including shipping) below 350 NOK are duty and fee free.
- For shipments with a value of over 350 NOK including shipping, VAT fees are added. This means that a value added tax of 25% must be paid. If you buy clothes, you must also pay customs duties. The product groups that are subject to customs duties in our range are baby clothes with 5.6%. Posten administers this for you, you as a customer pay Posten when you hand over your goods and Posten then pays Tollvesenet. For shipments from 350 NOK to 3000 NOK, Posten charges a fee of 158 NOK (called Simplified Customs Duty.) For shipments from 3000 NOK, Posten charges a fee of 341 NOK (called Ordinary Customs Duty.)
More can be read at:
For customers in Finland
With Klarna Checkout, customers in Finland can also pay safely, securely and easily, see under the heading Payment.
Our shipments are sent from Sweden with Posten. You will receive a notice in your mailbox and can pick up your package at your delivery location. The shipping cost is based on weight. Since both Sweden and Finland are part of the EU, there are no customs fees.
For larger shipments (with large volumes or a total weight of over 2 kg), another shipping company (e.g. Schenker, DHL) may be used, depending on what suits the shipment best.
Price can be specified in euros, select EUR in the currency converter at the top left.
Customers outside Sweden, Norway and Finland
A warm welcome! You can pay by card or PayPal at checkout.
Let us know if you have any questions and we'll help you out. We're pretty nice.
With best wishes! / Josephine Flatebö with staff
